Here’s How Mercedes-Benz India Will Help Its Flood-Affected Customers In Mumbai



The German Auto Giant Announces A Host Of Aftersales Measures To Make Life Easier For Those Impacted By The Natural Calamity

Mercedes Benz Logo

No one has ever been equipped or prepared enough to fight Mother Nature in her vengeance mode. But things can surely be done to help the affected and get them back on track as soon as possible. That’s exactly what Mercedes-Benz India wants for its customers who were left stranded or faced technical difficulties with their premium cars during the recent floods that hit the nation’s financial capital. 

How Will It Help?

The company has formed a cross-functional task force from the aftersales team to support the customers whose cars were affected in any manner during the horrifying floods in Mumbai on August 29, 2017. This special team, which will work through different functions within the company, is examining the impact and preparing an action plan to help the customers.

Mercedes-Benz India MD & CEO - Roland Folger

What Else?

Mercedes-Benz’s partner Allianz Global is recovering the affected vehicles and the retail network teams are injecting additional manpower to support the customers. Here’s what a Mercedes-Benz customer can expect, depending on what kind of work is required on the vehicle:


  • Faster recovery of affected vehicles via Allianz Global

  • Both dealers in Mumbai to waive off towing charges, if applicable, for cars recovered via Allianz Global

  • Special discounts for spare parts

  • Shipment charges waived off if parts are procured via air courier

  • Quicker processing of Mercedes-Benz insurance claims

  • Designated teams at both dealerships in Mumbai for faster turnaround time

  • Neighbouring dealers to support by providing trained manpower, parts etc.

  • Mercedes-Benz technical experts to supervise dealers and also offer consulting to customers whenever required

Maintaining a premium car has always been a bit of a handful. Having said that, if companies come forward to help their customers in dire need like these and redefine what customer centricity is, it would leave a long lasting impression in its own good way. Do let us know what you feel about this move from Mercedes-Benz in the comments section below.

CarDekho

Here’s How Mercedes-Benz India Will Help Its Flood-Affected Customers In Mumbai

Related news

Don’t Miss

Don't miss: All you wanted to know about Haseena Parkar!
Biopic on a woman cricketer to be made for the first time!
Haseena Parkar in trouble! Criminal complaint filed against Shraddha
Good news for Whatsapp users!
Iqbal Kaskar arrested from Haseena Parkar's home
AIADMK MLAs disqualified, Vidyasagar Rao meets Rajnath Singh
Angry Aamir Khan does THIS to keep 'Thugs of Hindostan' secret!
Suu Kyi addresses nation over Rakhine, Rohingya crisis
In pic..Smriti Iraani cuddling Medina is the cutest thing online!
Rahul Gandhi will address a public meeting in New York
Are Rohingyas a threat to Indian security? The debate continues
VIDEO:Yuvraj's 6 sixes in 6 balls..This day 10 years ago
Now, roads will power street lamps, electric cars!
AMAZING... Shah Rukh resembles so much his father and Aryan his father!
Sex aspects of Video game!
Don Dawood's father was in Police.. know more about his family!
After 3 years, Hrithik will walk the ramp!
Are Bollywood biggies, politicians still helping Dawood's family?
This smartphone will give you 256GB storage in just Rs 12,999!
This can keep you away from depression!
Songs today are just a one-day cricket match: Bappi Lahiri
Finally, Vaghela's another tryst with politics begins
Farah's disillusion with big screen, turns to web-series!
A teacher, a director of school rape 18-year-old; impregnate  her
Shahid gets emotional seeing baby Misha in this look!
See how Apple is killing its own products!
Honeypreet in trouble! FIR for criminal conspiracy
Key Indian equity indices trade flat
Katrina gives fitness goals with her TOWEL, see her sexy moves
Celebs wish Shabana on her 67th birthday

Most Recent





Most Popular